Privacy Policy

General

Great CloudWorks, Inc. and its affiliated companies (“GCW”) respect the privacy of all persons who visit this site (“GCW Website”).  For a list of GCW companies, please scroll to the end of this policy.  This Privacy Policy applies to all online communication with this GCW Website and any brands, products, or services owned, distributed, or provided by any GCW company.   This policy outlines the information GCW may collect from this site and how the information, including your personally identifiable information, may be used.  Please note that your visit to this GCW Website is subject to this Privacy Policy, the site’s Terms and Conditions, and any other posted policy.  You are encouraged to carefully review the posted policies and Terms and Conditions.  This policy and the operation of GCW’s Website are intended to comply with all applicable laws and regulations and any applicable provision will be applied in a manner that complies with the applicable law or regulation.

At all times, we reserve the right to disclose any information, including personally identifiable information, to comply with any applicable law, regulation, legal process, or governmental request; to protect GCW’s rights or property, when safety of persons or property is at risk, or to prevent credit fraud, identity theft, and for risk reduction purposes.

Collection and Use of Personal and Other Data

We only collect personally identifiable information about you via this GCW Website when you provide it in connection with a request for a product, service, or provide or request information. For example, if you decide to purchase products or services through this site, we will request your delivery and billing address, phone number(s), email address, credit card number and its expiration date and any other information required by your bank or credit card issuer to process your order. If you decide to complete a user registration form, survey or participate in any sweepstakes or other promotion, we may ask you for information such as your contact information, age group or birth date. When you submit your personally identifiable information on this GCW Website, you are consenting to the collection, use and disclosure of your personal information as set forth in this policy. GCW and its representatives, may use the information that you provide to:  i) fulfill your request for a product, service or information; ii) respond to an email or other request; iii) create or provide you with newsletters, surveys, communications containing product or service information, tips or promotions; iv) help improve GCW Websites, products or services; or v) customize and optimize a visitor’s experience at this or other GCW Websites. We do not share your credit card, banking or other account information with unaffiliated third parties unless you authorize us to do so or if it is necessary to fulfill our responsibilities including, but not limited to, delivering a product or service that you order or if we are required by law to do so. If you prefer not to receive email marketing communications from us or from third parties, please refer to the opt-out instructions at the end of this policy. You cannot opt-out of receiving communications from GCW (or third parties who may assist us) concerning a specific order or request for a product or service. If you do not want GCW to collect any personally identifiable information from you, please do not provide us with any such information.

We may also collect, store or accumulate certain non-personally identifiable information concerning your use of this GCW Website, such as information concerning which pages receive the most visitors and how visitors interact with each page. Information gathered may be used in aggregate form for internal business purposes and we may share or transfer this aggregate, non-personally identifiable information with or to our affiliates, licensees, and partners.  We may also collect, store, and accumulate certain technical and routing information, including information about your computer or other devices used to visit a GCW Website, to facilitate the use of the Website and the services provided, to diagnose problems with our servers, or to otherwise administer the site.

This GCW Website is intended for adults (age 18 and over). We do not knowingly collect personal information from children under the age of 13 and will remove it if we later discover that we received such information. However, if the parent or guardian of a child under age 13 believes that their child provided us with personally identifiable information, the child’s parent or guardian should contact us at: support@greatcloudworks.com to request that the child’s information be deleted from our files.

How We Ensure Your Security

We use the Secure Sockets Layer (SSL), an advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted and thus protect all credit card or bank ordering information, including your name, address, and credit card number or banking information, so it cannot be read in transit. We use secure technology, privacy protection controls, and restrict employee access to safeguard your personal information.

Technology We Use

There are two commonly used technologies used on this site, clear GIFs and cookies. We use these to monitor the performance and effectiveness of the site. “Cookies” are small pieces of information stored by your browser on your computer’s hard drive. We do not use cookies to obtain any personally identifying information. Most web browsers automatically accept cookies but you can usually change your browser to prevent this. Please be assured that accepting a cookie does not give us access to your computer or personal information under any circumstances. If you disable cookies, you may be unable to order or use other features of our sites. If you experience any problems, please email us at support@greatcloudworks.com.

Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movement of Web users. Clear GIFs are not tied to users’ personally identifiable information.

Information We Collect

User Information.
Users are asked to provide certain personal information when they sign up for GCW services including name, postal address, email address, telephone number, and billing information (such as a credit card number). In addition, to register a domain name, users are asked to provide this information for the registrant, administrative contact, technical contact, and billing contact for the domain name (collectively, “Domain Name Registration Information”), for submission to the appropriate domain registry or registration database. Users may also be asked to complete an online form that collects information about demographics, product usage, and preferences, along with other information that will help us improve our products and services.

Social Media.
GCW’s website includes social media features (such as the Facebook “Like” button). These features may collect your IP address and which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets may be hosted by a third party or directly on GCW’s website. Your interactions with these features are governed by the privacy policy of the company providing the feature.

Cookies and Tracking.
GCW uses different types of cookies (which are electronic collections of information stored on a local computer that are used by websites to keep track of visitors and registered users, and to relate one computer transaction to a later one) and other methods of uniquely tracking visitors for different purposes. For example, some cookies are “required cookies” which are necessary for GCW’s website to work. In addition, cookies are used to provide GCW’s existing users with the opportunity for continued savings and increased convenience as described in more detail below.

A.    Cookies for improving our website.
GCW uses “performance cookies” to inform GCW of a repeat visit. However, these cookies do not tell GCW who a visitor is, the visitor’s name, email address, or passwords.

B.     Cookies for banner rewards program.
To offer GCW users continued savings, GCW uses cookies to help monitor the traffic generated from GCW banners and logo buttons displayed on GCW user’ websites.

C.     Cookies for user account management.
For GCW users, GCW uses “functional cookies” to store user names for added convenience. For example, the cookie would contain a piece of identifying information such as a customer ID, username, or session ID that would be used to look up the customer ID. GCW offers password-protected, web-based management tools as part of its webhosting packages. By storing a user’s username in a cookie, the user will not have to fill out form fields each time he or she manages the account. (The cookie does not store passwords.)

D.    Cookies for Advertising.
GCW may also utilize “advertising cookies” to track referrals from internal and external affiliates, as well as advertising campaigns. GCW may also use a third party service provider to send emails that you have agreed to receive. Pixel tags and cookies may be used in those email messages to help GCW measure the effectiveness of its advertising and to enable GCW to provide more focused marketing communications to you.
You may set your web browser to notify you when you receive a cookie or change the settings on your web browser to clear or disable cookies. If you decide not to accept cookies, you may not be able to take advantage of all of the features of GCW’s website. Additionally, please be aware that if you visit third party websites where you are prompted to log in or that are customizable, you may be required to accept cookies. Cookies do not enable third parties to access any of your personal (i.e., contact) information. However, advertisers and partners may also use their own cookies. GCW does not control the use of these cookies and is not responsible for information collected through them.

Use of Information
GCW uses information it collects primarily to provide and collect payment for its cloud-based solutions and other services. Passively collected information, such as information collected from or about your device including through the placement or reading of cookies or other tracking technologies is used to provide a customized experience as you use GCW’s services.

A.    User Contact/Account Information.
The information collected from users is used to manage each user’s account (such as for billing and account management purposes) and to promote other products or services that GCW believes may be of interest to its users. GCW may also generate non-identifying and aggregate profiles from information that users provide during registration (such as the total number of Users in a given category, but not their names). GCW may in certain instances use this aggregated and non-identifying information to promote advertisements that appear on GCW’s website and in connection with its services. Any such aggregated and non-identifying information that GCW collects, and any analysis of such information that it produces, is proprietary information of GCW.

Analytics/Statistics.
GCW uses information gathered from its website analytics (for example, User IP addresses) to help diagnose problems with GCW servers and to administer and optimize GCW’s website. GCW also gathers broad demographic information from this data to help improve its website and make your browsing and purchasing experience more responsive, efficient, or enjoyable. Any statistics gathered by GCW are proprietary property of GCW.

Responses to Email Inquiries
When users send email inquiries to GCW, the return email address (and other personal information provided in the inquiry) is used to answer the email inquiry receive

Sharing of Information

A.    Confidentiality.
With the exception of other members of the Endurance corporate family and trusted business partners who work with or on behalf of GCW and are subject to specific confidentiality agreements, GCW will not provide or sell to any third party your personal information and will keep all User information confidential, subject to the following:

B.     Service Providers.
Upon registration for GCW services, certain user information may be transferred to trusted affiliated or unaffiliated third parties that help GCW provide certain services or that provide certain services on GCW’s behalf. For example, User information may be transferred to GCW’s WHOIS Domain Name Registration or to unaffiliated third parties that help GCW provide email services or SSL certifications.

C.     Online Advertisements.
GCW does not share personally identifiable information about individual users with advertisers. GCW may display online advertisements and share aggregated and non-identifying information about users collected through the registration process or through online surveys and promotions with certain advertisers. This aggregated and non-identifying information may be used to deliver tailored advertisements. For example, an advertiser may tell GCW the audience it wants to reach (e.g., males between 25 and 55 years of age) and provide GCW with an advertisement tailored to that audience. Based upon the aggregated and non-identifying information collected by GCW, GCW may then display the advertisement to the intended audience.

D.    Law Enforcement.
GCW will respond to subpoenas, court orders, or other legal processes, and will utilize user information as necessary to establish or exercise GCW’s legal rights or defend against legal claims. Additionally, GCW will share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations, or suspected violations of GCW’s Terms of Service, or as otherwise required by law.

E.     Domain Registration.
In certain jurisdictions or pursuant to the rules of the Internet Corporation for Assigned Names and Numbers (“ICANN”) or certain registries, Domain Name Registration Information has to be made available and accessible to the public through a “WHOIS” search. The WHOIS database is a publicly accessible database that lists the Domain Name Registration Information for a particular domain name, the name server(s) to which the domain name points, and the domain name’s creation and expiration date. The Domain Name Registration Information you provide is hosted by GCW or a third party service provider and is made available to the public through WHOIS searches. GCW may deposit your Domain Name Registration Information with a third-party escrow provider to comply with ICANN requirements. At times, Users may receive solicitations that result from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or SPAM do not come from GCW and GCW does not control the use of WHOIS information by third parties.

F.      Domain Privacy.
When GCW is threatened with suit by a third party, or any other legal action is brought to GCW’s attention involving GCW based on the anonymity of a domain name, GCW may seek assurance from you, the customer, concerning your promise to indemnify GCW and written confirmation that you have contacted the complainant and made your contact information available to the complainant. Failure to promptly provide these assurances may be considered by GCW to be a breach of your agreement with GCW and may result in deactivation of your domain name and disclosure of your contact information so that any allegations of infringement or other wrongdoing may be directly resolved between you and the complainant.

 

Third Parties

We may rely on other companies and individuals to perform functions on our behalf. Examples include data analysis firms, independent customer care professionals, web hosting companies, and fulfillment companies (e.g., companies that fill product orders or coordinate mailings). We may share personally identifiable information with such third parties as appropriate for them to perform their functions and to assist us in the delivery of products and services. We may also share your information with marketing partners or other direct marketers so they can send you information about their products or services. If you do not want to receive marketing communications, please refer to the opt-out instructions at the end of this policy (please note, we do not share your e-mail address without your consent).

This GCW Website may also offer links to and from other websites, including third party websites. Other sites have their own privacy policies. If you visit another site, you should review the privacy policy and any terms and conditions for that site.

Notice of Changes to this Policy

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may revise this policy at any time without notifying you, we suggest that you periodically consult this Privacy Policy.

Email Marketing

We want to communicate with you via email correspondence only if you want to hear from us. When you purchase a product of service owned, distributed, or provided by any GCW company or provide us with your contact information and request information from us, we may from time to time send you email messages describing new products and services, special offers, and opportunities. If for any reason you no longer want to receive email messages from this site, you can remove yourself at any time by clicking the Unsubscribe link located at the bottom of any marketing email communication you receive from any GCW company. Please allow up to 10 days for us to process your request.

Your privacy is important to us, and for this reason, we do not share or sell your email address with any third parties for direct marketing purposes without your consent. Please note if you decide not to receive marketing emails from us, you may still receive transactional email messages regarding your order(s) (i.e., order confirmation, shipping information, customer care notifications, etc.) If you have questions or concerns regarding this statement, please contact us at support@greatcloudworks.com.

OPT-OUT INSTRUCTIONS
Your Choice to Limit Marketing

You may elect to stop receiving marketing information at any time by following these opt-out instructions. To stop all marketing offers, you may opt-out by contacting us via e-mail or through the U.S. mail. Be sure to provide your full name, mailing address, e-mail address (if applicable), and telephone number in your request to opt-out. Once processed, opt-out requests are effective unless later revoked by you.

To opt out by email, send an e-mail to legal@greatcloudworks.com and specify in the subject line “opt-out.”

To opt out by U.S. mail, Send a letter marked “opt-out” to GCW, c/o Great CloudWorks, Inc., 4100 SW 28th Way, Fort Lauderdale, FL 33312.

Because we are unable to process requests that do not include complete or accurate information, please be sure to include your full name, complete mailing address, and any email address or telephone number(s) you have provided to us.